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Terms and Conditions

Seventh Heaven Glamping Limited reserves the right to change the content of this website, including prices, terms and conditions, and descriptions without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions).
Use of the Seventh Heaven website and/or booking a stay with Seventh Heaven constitutes acceptance of our Terms and Conditions and Privacy Policy.

Booking & Deposits

To secure your booking a deposit of 40% of the cost of your stay is required. Full payment of the stay is also accepted as a booking. Contact us if you wish to go for the full payment option. Bookings must be paid 6 weeks before your visit start time. If the booking is less than 4 weeks from the date of the stay then the full price is required. Confirmation of the booking will be sent after deposit , or full payment has been received.

Payment of the deposit or full amount is the only way a booking can be secured. When you submit a booking via our online booking system you will receive a booking summary. This does not form a contract between us. A contract shall only arise when the booking form we email you or send to you in the post with our terms & conditions is duly read and signed and returned to us in the post or by email.

Prices are based on 2 adults sharing per Bell Tent (bring your own towels & robes, or you can hire some on site if you want to travel light). Up to 2 extra guests can stay on futon chair beds with bedding @ £40:00 per head per night (they must bring their own towels, robes, blankets etc).

The price for tent is based on 2 adults sharing a double bed with all bedding etc, we can also supply a single bedding option for 1 guest for an additional £25:00 staying on a futon chair bed if not staying as a couple.

The person booking, where they are booking on behalf of other people is responsible for disseminating any information that we send them, on to others. For example Terms & Conditions, Privacy Policy, Tent Inventory including directions, and on arrival be able to walk round the site with the owners to go through the Health & Safety issues, that they are fully aware of the nature of the campsite, the facilities and appropriate clothing & footwear they will require.

Payment

Payment is currently taken via the online secure booking system this accepts all debit & credit cards and does incur a card processing fee by Stripe.com or alternatively you can pay us by bacs (online banking)

Our bacs details:  Lloyds  A/c no: 49618368  sort code: 30-90-43 & quote booking ref number or you surname.

Payment is taken in UK POUNDS STERLING only.

For bookings made within 42 days of the arrival date full payment is required.

PLEASE NOTE: The payment of the deposit secures your holiday until full payment has been made. However if the full payment has not been paid by 6 weeks prior to your arrival you are jeopardising the holiday. If we receive no payment or communication from you and have sent you several remainders we have no choice but to assume that you no longer wish to honour the booking. We shall then release the holiday to others in which case you will not be refunded your 40% deposit amount.

Changes

Please let us know as soon as possible if you wish to change your holiday. Where changes are possible there will be an administration fee of £25. Changes must be made in writing by the person who made the booking. We do our best to be flexible.

You cannot change a booking 30 days or less to your arrival date. It will be considered a cancellation.

Cancellation

The following conditions are a legal requirement so that both parties know where they stand. However we are human and realise that things do change and we will try and be flexible as and when we can.

If cancellation is made with over 8 weeks until the arrival date the paid deposit sum will not be refunded but the holiday can be held over to a date, subject to availability, later in the year or following year. If this option is taken a £30 handling charge will be due.

If you roll over to another date for which a higher sum is charged, you will be required to pay the difference.

If cancellation is made with less than 8 weeks until the arrival date, the deposit (40% of the total sum) will not be refunded and cannot be rolled over to a later date.

If cancellation is made with less than 3 weeks until the arrival date 100% of the total sum will not be refunded (generally we cannot re-let the tent in that time) and cannot be rolled over to a later date.

Any cancellation or change must be made confirmed in writing/email, by the person making the booking.

If in the event due to bad weather we have to close the site, we will ask you to give us another date for you to come & stay

No refund will be given, but an alternative date can be booked.

We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

You and your stay at Seventh Heaven Glampsite

Glampers agree to be considerate tenants and to take good care of the tents and the facilities during their stay. Glampers agree not to act in any way which would cause disturbance to others. Should any facilities, equipment or inventory be damaged wilfully as a result of inappropriate usage or behaviour or accidentally  or as a direct result of failing to respond to instructions from the owners, or you damage the tent and its contents or the other facilities on site you will be held responsible for the cost of the repair or replacement of that item. Any major breakages, damages & spillages to carpets, tents, their contents: bedding linen, wood burner, hot tubs, contents in the glamping barn, etc we would request this to be paid for, its full replacement cost or repair.

Seventh Heaven cannot accept responsibility from any loss, damage, or expense arising from industrial action, terroist activity, adverse weather conditions or any other event outside the control of the company.

By booking and coming to stay at Seventh Heaven Glamping Ltd you agree to be responsible for yourself and any other persons that you are in charge of, and take reasonable precautions against personal injury, injury to others and damage to the fields, facilities and tent, such as regarding litter, fire and loud noise after 10 pm. Anything you bring to the campsite or wider countryside and any damage or loss to your possessions is at your own risk. You use the facilities and amenities at the camp and wider countryside at your own risk. Our lake is obviously a hazard – visitors are not permitted to use the lake. Care should be taken at all times whilst at the lake or near the lake.

Pets

Unfortunately we cannot accommodate pets of any kind.

Weather

Seventh Heaven, as in many parts of Britain, can experience dramatic weather changes in weather conditions in a short period of time. Whilst we supply certain facilities and equipment your holiday is still a camping holiday and we expect you to be responsible for your own wellbeing and comfort regarding appropriate clothing and footwear etc. In extreme weather conditions at the camp, such as exceptional cold & snow, where existing and/or forecast we do our best to warn guests and give guests the option to move dates (subject to availability) without financial penalty. Be aware that the tents are cotton canvas and in prolonged and heavy rain the tents may leak a little. This will not compromise your comfort. We try to remind guests that they are camping after all ! .

If you have any questions about your stay and require more information prior to arrival than is published on the website, please do not hesitate to contact us on 01286 660364.

Arrival & Departure

Tents are generally ready by 17:00 pm so we ask for arrivals between 17:00 pm & latest 20:00 pm. Please stick to your check in time as stated when booking, or advise us no later than 1 week if your arrival time has changed. As we have to be on site to show you around, please ensure we are not kept waiting, we do have other jobs so we can`t be here for hours !! We need you to arrive no later than 20.00pm on date of arrival, ideally you need arrive by 18:00 pm So we can show you round the site in daylight for health & safety reasons and to show you all the facilities etc. WE CANNOT STRESS ENOUGH THE IMPORTANCE OF YOU TURNING UP AT OUR GLAMPSITE IN DAYLIGHT HOURS, WE CANNOT & WILL NOT SHOW YOU AROUND THE SITE IN THE DARK !! Please ensure you calculate your journey time in advance !!

If you are lost, give us a call and we`ll come & meet you. We are quite remote !! Please use postcode LL54 5DL for sat nav directions

Guests are requested to vacate the site by 10.00 am on the date of departure

Privacy Policy

Your name and contact details may be kept by us for future mailings and news. If you do not wish to receive these, please let us know and we`ll delete you from our records. You may also opt out of receiving emails at any time by contacting us. The booking process asks you for your address details and phone numbers, these are required by our Local Authority so that we can prove that you are not permanent residents at the campsite & for Health & Safety reasons whilst staying at our site only. It also allows us to contact you for any reason whilst you are travelling to the campsite. Please note we only store your card details for the booking system only, if booked online. Your personal details are only kept for this purposes and are deleted once you have left our site etc.

We will not pass or sell your details in any form to any third parties.

Seventh Heaven Glamping Ltd reserves the right to change the content of the website, including prices, terms & conditions, and descriptions without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (for example inappropriate behaviour, dangerous weather or site conditions).

Use of the Seventh heaven website and/or booking a stay with Seventh Heaven constitutes acceptance of our terms & Conditions and Privacy Policy.

Complaints Procedure

Should you feel the need to complain, in the first instance please contact us so we can resolve your problem as soon as possible. We take a common sense approach to most things, this is made much easier when problems are brought to our attention immediately.

Please address any correspondence regarding complaints to:

Seventh Heaven Glamping Ltd
Bryscyni Ganol
Capel Uchaf
Clynnogfawr
Caernarfon
Gwynedd
LL54 5DH

Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.

Disclaimer

The information contained in the website is for general information purposes only. The information is provided by Seventh Heaven Glamping Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss, damage including limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of date or profits arising out of or in connection with the use of this website.

The website provides links to other websites which are not under the control of Seventh Heaven. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website running smoothly and efficiently. However, Seventh Heaven takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Seventh Heaven Glamping Ltd

Registered Company No: 09927771

For sat nav directions use postcode LL54 5DL (this covers a large area, if lost please contact us)

Tel: Landline 01286 660364
Mobile: 07495 847134 (Ian) & 07957 658750 (Debbie)
Email: post@glampinginwales.com

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Seventh Heaven Glamping Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind express or implied about the completeness accuracy reliability suitability or availability with respect to the website or the information products services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

This website provides links to other websites which are not under the control of Seventh Heaven. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website running smoothly and efficiently. However, Seventh Heaven takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

The name ‘A Seventh Heaven Glamping’ are used as a website name by Ian and Debbie Mercer trading as ‘Seventh Heaven’.

LOSS & DAMAGE BOND

The Bell Tents are furnished with items some of which cost a significant amount to replace, the carpet and coir matting carpet, the wood burners , the private wood fired hot tub and also our bell tents all cost a significant amount of money to purchase.  So we ask you to respect and look after our tents, its furnishings and facilities at Seventh Heaven Glamping Ltd.

In most cases this hasn`t been necessary, but we have had guests spill drinks on our carpets & burn holes in the carpet , which we have had to replace, as a small business we cannot absorb these costs.

We ask our guests to follow & listen to any instructions given & have common sense you are adults after all !!

So we have to make it clear that we expect you to wholly be responsible for any damage, spillages, missing items whether accidentally or wilful to be paid in full.

We have had to put in place a mandatory `loss & damage’ deposit of £100:00 this is payable against all bookings against each tent.

Group Bookings/site take over £500:00 loss & damage deposit

This also applies to excessive cleaning i.e if your tent is not left clean & tidy and also applies to stained bed linen due to spillages,blood & dirt etc . If applicable any loss or damage, missing items, excessive cleaning charges etc, will be deducted from your deposit and the remainder refunded to you within 10 days of your departure date by bacs.

If the tent and its furnishings and all other items are all left as requested then we will refund your deposit in full within 7 days of your departure.

If any loss, damage, breakages, missing items exceed the deposit, Seventh Heaven Glamping Ltd reserves the right to automatically charge you for any excess.

Additional Terms & Conditions

All wood required for the wood burners in your tent or on the site has to be purchased from us for insurance purposes and at very reasonable prices.

Only wood is to be used in the fire pits we provide if one is requested & hired & is for heating not cooking in or on. The fire pits can only have wood burning in them no coals.

Only Our Weber briquettes we provide can be used in our Weber Kettle Barbeques if requested  & hired.

(it is clean & ready for you to use supplied with all the barbeque utensils & a 2 kg bag of Weber Briquettes we clean this when you depart, more briquettes can be purchased from us if required throughout your stay at very reasonable prices)

If you do not wish to hire a private use bbq you can use the masonry Bushbeck barbeque outside the glamping barn f.o.c.(we expect you to clean this after you have used it and put the used bbq coal in the  metal bucket provided.

No naked flame ie candles are to be used in the tents only battery powered lights/solar powered lights.

If you wish to use candles they must be in holders and only used outside the tent, this has had to implemented due to spilt wax on our bedding & furnishings & for safety reasons.

No outdoor shoes are to be worn in the tent, please bring thick socks or slippers to wear in your tent.

Please put shoes outside your tent or on the muddy boot tray provided in your tent.

We provide you with a cooler box in a storage box outside your tent, no cooler boxes are permitted inside the tent due to condensation making the carpets wet, if you wish to bring your own this is fine but they must be left outside the tent. We provide on -site cooler box ice packs which can be borrowed and returned to the chest freezer in the glamping barn, we also have 2 large larder fridges that can be used .

If you have wet clothing please leave in glamping barn to dry or we can dry these for you at a small cost. Please do not take wet clothing or umbrellas into the tents and make the carpet soaking wet !

Please advise us of any breakages or spillages as soon as they occur so this can be rectified straight away. If an item is faulty or not working please let us know and we will sort this asap.

Please do not bring or wear any festival make up, do not bring any glitter or glitter glue for nails or any confetti to our site. Do not bring or wear teddy bear onesie in our beds as we cannot get the fluff they shed off our bedding. You will be liable for their replacement if this happens. We have written off so much of our bedding last year because of this and cannot absorb these costs any longer.

You & your guests will be held fully responsible for any fire, damage or alteration to the structure caused by negligence.

No firearms, hunting equipment, fireworks, or Chinese paper lanterns are permitted on site.

No smoking or electronic cigarettes in the tents, stone barn or any buildings on site. If you wish to charge up an e-cigarette using the electricity in the barn this must be monitored by you and not left un- attending due to fire risk.

Using the additional facilities (if applicable):

Private Wood fired Hot Tub & Group Large Wood fired Hot Tub, Fire pits, Barbeques, Wood Burning Stoves etc:

Also you must be aware that some of the camping equipment ie wood burning stoves, fire pits may be dangerous if misused. If agreeing to use the wood burning stoves & hot tubs and have followed the instructions given by the owner and there are written instructions in your folder in your tent and also stated on signs by the equipment, you agree to be bound by the safety instructions for safe use and agree that these will not be used by any member of the party when under the influence of alcohol.

Also if you have hired a fire pit for burning wood that they are kept under observation by you at all times and if in windy conditions are kept at a suitable distance away from the tent .

If you have hired our private use Weber Kettle Charcoal Barbeques that they are used with our briquettes only, no wood to be used in them, and followed the instructions as stated that are with the barbeque when given)

Any tea lights you bring to the site must be kept in the holders provided on your picnic table or your own holders, no tea lights in the tents or placed on the hot tub surrounds.

Authority to Sign

The person who confirms the booking that reads our terms & conditions and signs our booking forms accepts our terms & conditions and that he /she agrees to our booking conditions on behalf of all persons in the party/group.

The signatory is 18 years and above old.

They agree to take responsibility for the party occupying the accommodation.

On arrival will agree and the rest of the group/party/or couples to be shown around the site for health & safety reasons. Be shown how to operate & use the facilities and listen to instructions given.

Be shown where the fire extinguishers are around the site are, fire exits, water, first aid kit etc.

Be aware of the nature of the site and to bring & wear sensible footwear & clothing and at night times to use a torch.

 

CLICK HERE FOR PRICES, AVAILABILITY & TO BOOK

By confirming and booking you are accepting our terms and conditions. Please read them before making a booking.


Need help? Call us

(01286) 660 364 Monday to Friday 9.00am - 7.30pm

Any more questions?

Do we offer single night or 2 night stays? Yes we do but you will need to use the contact us reference as the booking system will not accept these.

What to bring?

Click here for a comprehensive list of what we provide and what we suggest you should bring with you.