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Terms and Conditions

Seventh Heaven Glamping Limited reserves the right to change the content of this website, including prices, terms and conditions, and descriptions without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions).
Use of the Seventh Heaven website and/or booking a stay with Seventh Heaven constitutes acceptance of our Terms and Conditions and Privacy Policy.

Privacy Policy

Your name and contact details may be kept by us for future mailings and news. If you do not wish to receive these, please let us know and we’ll delete you from our records. You may also opt out of receiving emails at any time by contacting us. The booking process asks for your address details and phone numbers, these are required by our Local Authority so that we can prove that you are not permanent residents at the camp site. It also allows us to contact you should online methods fail and if we need to contact you for any reason whilst you are travelling to the campsite. Please note that we do not see or have any kind of access to your financial details. Your personal details are only stored for a short time.

We will not pass on or sell your details in any form to any third parties.

Security Bond

We have had to include this due to an increase in missing items in tents & excessive cleaning in the tents. By accepting our terms and conditions you are accepting responsibility for any breakages or damages that you cause to the accommodation and its contents. Please report these as soon as they occur.

We also reserve the right to charge you for missing items, replacement or making good if the damage or breakages are significant.

We reserve the right to charge you for excessive cleaning where the accommodation has been left in an unacceptable condition. All tents must be left tidy, all washing up clean, dried and tidied away. Any items taken out of the tent and used on site to be returned to the correct tent it was taken from. Any food and drink disposed of in bins and recycling bins on site or taken with you.

You and any guests will be held responsible for any fire, damage or alternation to the structure caused by negligence.

The £50.00 security bond is held for 7 days from departure. Once the tent, its contents and site has been checked etc this will be refunded.

A security bond of £300.00 is taken for exclusive group site bookings.

Booking and Deposits

To secure your booking a deposit of 40% of the cost of your stay is required. Full payment of the stay is also accepted as a booking. Contact us if you wish to go for the Full Payment Option. Bookings must be paid in full 6 weeks before your visit start time. If the booking is less than 4 weeks from the date of your stay the full price of the stay is required. Confirmation of the booking will be sent after the deposit, or full payment, has been received.

Payment of the deposit or full amount is the only way a booking can be secured.

Prices are based on 2 adults sharing per Bell Tent. Up to 2 extra guests on 2 futon chair beds can stay at £30 per head per night. All bedding supplied, but they must bring their own towels and robes.

The person booking, where they are booking on behalf of other people is responsible for disseminating any information that we send them, on to others. For example, these Terms and Conditions, Privacy Policy, Tent Inventory including directions, and on arrival the Information Pack within each tent, to ensure they are fully aware of the nature of the campsite, Health and Safety issues, the wider countryside, the facilities, and appropriate clothing and footwear they will require.

Payment

Payment is taken via BACS / Cheque. Debit & credit cards (1% surcharge on credit cards) on our online safe & secure booking system. Payment is taken in UK Pounds Sterling only.

For bookings made within 28 days of the arrival date full payment is required.

PLEASE NOTE: The payment of the deposit secures your holiday until the full payment has been made. However if the full payment has not been paid by 28 days prior to your arrival you are jeopardising the holiday. If we receive no payment or communication from you and have sent you several reminders we will have no choice but to assume that you no longer wish to honour the booking. We shall then release the holiday to others in which case you will not be refunded your 40% deposit amount.

Changes

Please let us know as soon as possible if you wish to change your holiday. Where changes are possible there will be an administration fee of £25. Changes must be made in writing by the person who made the booking. We will do our best to be flexible.

You cannot change a booking 30 days or less to your arrival date. It will be considered a cancellation.

Cancellation

The following conditions are a legal requirement so that both parties know where they stand. However we are human and realise that things do change and we will try and be as flexible as and when we can.

If cancellation is made with over 8 weeks until the arrival date the paid deposit sum will not be refunded but the holiday can be held over to a date, subject to availability, later in the year or following year. If this option is taken a £30 handling charge of will be due.

If you roll over to another date for which a higher sum is charged, you will be required to pay the difference.

If cancellation is made with less than 8 weeks until the arrival date, the deposit (40% of the total sum) will not be refunded and cannot be rolled over to a later date.

If cancellation is made with less than 3 weeks until the arrival date 100% of the total sum will not be refunded (as generally we cannot re-let the tent in that time) and cannot be rolled over to a later date.

Any cancellation or change must be confirmed in writing / email, by the person making the booking.

We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

In the event that we are forced to initiate a cancellation of your holiday we shall inform you as soon as possible and refund all money paid to us, by you, within 14 days.

Arrival and Departure

Tents are generally ready by 5pm (if tent is ready earlier we will let you know)so we ask for arrivals between 5pm and 8pm. Please, please advise us of your estimated arrival time and telephone half an hour before you think that you will arrive, it makes giving you a good welcome much easier. If you’re lost, give us a call and we’ll come and meet you. Should tents be ready before 5:00pm we will endeavour to contact you to let you know.

Guests are requested to vacate their tents by 10:30am on the day of departure.

You and your stay at the Seventh Heaven glampsite

Glampers agree to be considerate tenants and to take good care of the tents and facilities during their stay. Glampers agree not to act in any way which would cause disturbance to others. No pets are allowed at the campsite. Should any facilities equipment or inventory be damaged willfully as a result of inappropriate usage or behaviour or a as a direct result of failing to respond to instructions from the owners you will be held responsible for the cost of repair or replacement of that item. Seventh Heaven cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

By booking and coming to stay at Seventh Heaven Glamping you agree to be responsible for yourself and any other persons that you are in charge of, and to take all reasonable precautions against personal injury, injury to others and damage to the fields, facilities and tent, such as regarding litter, fire and loud noise after 10pm. Anything you bring to the campsite or wider countryside and any damage or loss to your possessions is at your own risk. You use the facilities and amenities at the camp and wider countryside at your own risk. Our lake is obviously a hazard – visitors are not permitted to use the lake. Care should be taken at all times whilst at the lake or near to the lake.

Candles and tea lights that are used in the tents must be within the candle holders and containers when alight. Seventh Heaven accepts no responsibility from any loss or injury arising from being in the campsite or wider countryside. By booking, acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite and surrounding land (for example, the surrounding area has uneven ground, ditches, streams and may contain deadly poisonous mushrooms, toadstools, and fungi).

Smoking is strictly prohibited close to and inside the tents and inside any other facilities at the site.

(We strictly do not allow no non-paying guests on site.)

Wood fired Sauna & Wood fired Hot Tubs,  Metal Firepits etc

Also you must be aware that some of the camping equipment i.e. wood burning stoves, sauna, fire pits may be dangerous if misused. If agreeing to use the wood burning stoves for tents, hot tubs & sauna you agree to be bound by the safety instructions for safe use and agree that these will not be used by any member of the party when under the influence of alcohol. Also that our metal fire pits provided outside the tents are not moved near the tents, and that that if in windy conditions they are kept under observation. Any tea lights or candles to be used in holders provided, no tea lights on hot tubs wooden surrounds or placed directly on to surfaces in tents or picnic tables etc.

No firearms, hunting equipment, Fireworks or Chinese Lanterns are permitted on site.

No Smoking or electronic cigarettes in tents, stone barn or any of the buildings on site. All cigarettes to be stubbed out and disposed of correctly.

On arrival you will be given a brief on how to use the wood burning stoves, gas cooker & appliances in barn, and wood burning stoves for hot tubs. we ask that you listen carefully and agree to operate them according to the instructions given. Camp fires are only permitted in the Metal Fire pit provided outside your tent, or to the Buschbeck Masonry BBQ or Chiminea outside the barn and other Metal Fire Pit on site.

Pets

Unfortunately we cannot accommodate pets of any kind.

Weather

Seventh Heaven, as in many other parts of Britain, can experience dramatic changes in weather conditions in a very short period of time. Whilst we supply certain facilities and equipment your holiday is still a camping holiday and we expect you to be responsible for your own well being and comfort regarding appropriate clothing and footwear etc. In extreme weather conditions at the camp, such as exceptional cold and snow, where existing and/or forecast we do our best to warn guests and give guests the option to move dates (subject to availability) without financial penalty. Be aware that the tents are cotton canvas and in prolonged and heavy rain the tents may leak a little. This will not compromise your comfort. We try to remind guests that this is a camping holiday after all!
If you have any questions about your stay and require more information prior to arrival than is published on the website, please do not hesitate to contact us on 01286 660364 between 9:00 am and 9:00 pm, or send us an e-mail using the contact form.

Authority to sign

The person who signs to accept the terms and conditions on the booking form certifies that:

a) He/She who signs is authorised to agree to booking conditions on behalf of all persons in the party

b) The signatory is 18 years of age

c) They agree to take responsibility for the party occupying the accommodation.

Complaints Procedure

Should you feel the need to complain, in the first instance please contact us so we can resolve your problem as soon as possible. We take a common sense approach to most things, this is made much easier when problems are brought to our attention immediately.

Please address any correspondence regarding complaints to:

Seventh Heaven
Brysgyni Ganol
Capel Uchaf
Clynnog Fawr
Gwynedd LL54 5DH

Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Seventh Heaven Glamping Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind express or implied about the completeness accuracy reliability suitability or availability with respect to the website or the information products services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

This website provides links to other websites which are not under the control of Seventh Heaven. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website running smoothly and efficiently. However, Seventh Heaven takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

The name ‘A Seventh Heaven Glamping’ are used as a website name by Ian and Debbie Mercer trading as ‘Seventh Heaven’.

CHECK AVAILABILITY OR BOOK YOUR STAY

By confirming and booking you are accepting our terms and conditions. Please read them before making a booking.


Need help? Call us

(01286) 660 364 Monday to Friday 9.00am - 7.30pm

Any more questions?

Do we offer single night or 2 night stays? Yes we do but you will need to use the contact us reference as the booking system will not accept these.

What to bring?

Click here for a comprehensive list of what we provide and what we suggest you should bring with you.